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Order Management Coordinator

2 months ago

amersham, United Kingdom Undisclosed Full time

Order Management Coordinator - Healthcare Industry

Order Management Coordinator - Healthcare Industry


The location of the role is Amersham.

The duration of the contract is 12 months .

The pay rate on offer is £16 per hour .


Role Summary: The OTR Order Management Coordinator ensures Order entry Quality and Integrity.


Key responsibilities/essential functions include:

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
  • Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
  • Provide an excellent level of service for our customers. Specifically, when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfilment grounded on OTD optimization.
  • Ensure orders validation, compliance and approvals before Order Entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contracts terms and conditions.
  • Follow shipment, installation, application via reports.
  • Follow up on collections issues due to OTR.
  • Provide root cause on defect analysis.
  • Monitor and coordinate daily logistics traffic from warehouses.


Required Qualifications:

  • Experience in project management or order management.
  • Strong administration skills.
  • Proficient user of Microsoft Office.
  • Self-motivated and able to work independently as well as in a team
  • Able to manage a number of different tasks and manage competing priorities
  • Previous experience in administrative and/or order management role
  • Customer Satisfaction Oriented.
  • Team player.
  • Ability to use Systems and work in a matrix environment.
  • Proficient at understanding how the Order Configuration process works (Oracle experience nice to have).
  • Excellent Verbal and written communication.