Order Management Coordinator

4 weeks ago


Amersham, Buckinghamshire, United Kingdom Undisclosed Full time
Job Title: Order Management Coordinator - Healthcare Industry

Undisclosed is seeking an experienced Order Management Coordinator to join our team in the Healthcare Industry.

Key Responsibilities:

  • Plan and manage the entire process of fulfilling customer contracts from Order Entry to Collection.
  • Ensure Order Entry and backlog quality, implementing changes as required for each project.
  • Provide excellent customer service, answering phone calls, price enquiries, order updates, stock enquiries, and sales leads.
  • Monitor customer plans versus actuals to proactively reduce Span in Customer Order Fulfillment.
  • Ensure orders validation, compliance, and approvals before Order Entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow-up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contracts terms and conditions.
  • Follow shipment, installation, application via reports.
  • Follow up on collections issues due to OTR.
  • Provide root cause on defect analysis.
  • Monitor and coordinate daily logistics traffic from warehouses.

Required Qualifications:

  • Experience in project management or order management.
  • Strong administration skills.
  • Proficient user of Microsoft Office.
  • Self-motivated and able to work independently as well as in a team.
  • Able to manage multiple tasks and competing priorities.
  • Previous experience in administrative and/or order management role.
  • Customer Satisfaction Oriented.
  • Team player.
  • Ability to use Systems and work in a matrix environment.
  • Proficient at understanding how the Order Configuration process works (Oracle experience nice to have).
  • Excellent Verbal and written communication.


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