Order Management Coordinator
4 weeks ago
Undisclosed is seeking an experienced Order Management Coordinator to join our team in the Healthcare Industry.
Key Responsibilities:
- Plan and manage the entire process of fulfilling customer contracts from Order Entry to Collection.
- Ensure Order Entry and backlog quality, implementing changes as required for each project.
- Provide excellent customer service, answering phone calls, price enquiries, order updates, stock enquiries, and sales leads.
- Monitor customer plans versus actuals to proactively reduce Span in Customer Order Fulfillment.
- Ensure orders validation, compliance, and approvals before Order Entry.
- Own and update timely key dates using local operating mechanisms and reports.
- Daily follow-up of customer credit documentation and inventory.
- Give shipping and billing instructions in accordance with contracts terms and conditions.
- Follow shipment, installation, application via reports.
- Follow up on collections issues due to OTR.
- Provide root cause on defect analysis.
- Monitor and coordinate daily logistics traffic from warehouses.
Required Qualifications:
- Experience in project management or order management.
- Strong administration skills.
- Proficient user of Microsoft Office.
- Self-motivated and able to work independently as well as in a team.
- Able to manage multiple tasks and competing priorities.
- Previous experience in administrative and/or order management role.
- Customer Satisfaction Oriented.
- Team player.
- Ability to use Systems and work in a matrix environment.
- Proficient at understanding how the Order Configuration process works (Oracle experience nice to have).
- Excellent Verbal and written communication.
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