Service Charge Officer

1 month ago

exeter, United Kingdom LiveWest Full time
About The Role
At LiveWest we are committed to delivering high-quality affordable housing, making a real difference to our communities. We are passionate about delivering excellent customer service and working towards our mission to provide a home for everyone.
Do you have experience with Service Charges in a housing environment? Do you have a finance background? Are you good with numbers, spreadsheets and can provide excellent customer service? Then this is the role for you.
As a Service Charge Officer, you will ensure that accurate service charge budgets are set and annual accounts are accurately produced within the legal timeframes. You will be involved in setting up new schemes within your patch and willcommunicate with customers who have queries regarding any aspect of the service charge and will provide supporting documents, guidance and supporting information when requested.
Once trained, you will provide technical and professional expertise, advice and assistance to all areas of the business to help fulfil their role in line with legislative and regulatory requirements in all areas related to Service Charges.
Key Responsibilities
  • Ensure accurate setting and accounting of service charges for all new and existing properties and customers.
  • Ensure correct consultation procedures are followed in relation to raising and altering service charges to ensure full recovery of income.
  • Deliver customer focussed technical, legal and administrative support and advice on service charges to enable colleagues to deliver joined up, tenure-blind customer focussed services to LiveWest customers which meet legal and regulatory requirements and customer expectations.
  • Complete annual residents service charge meetings when requested by our customers.
We have 4 positions available, two being offered on a full time, permanent basis and two positions being offered as a full time, fixed term contract within our Service Charge Project team for a period of 2 years.
The roles will be based in our Weston-super-Mare, Exeter or Tolvaddon office. A hybrid working style is an option.
Interviews for this opportunity will be held the week commencing 11 November.
About The Candidate
To be a successful Service Charge Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following:
  • HNC/CIH relevant qualification (D), or equivalent expertise through experience in the workplace. Must be willing to work towards desirable qualification.
  • Experience of improving customer satisfaction.
  • Experience in a customer service/customer care environment.
  • Experience in a support environment within a social housing or related profession. (D)
  • Good level of knowledge of social housing policy. (D)
  • Good level of knowledge of income and expenditure accounts and budgets. (D)
  • Ability to manage, review and collect up to date information to assist in completing accurate accounts and budget setting.
  • Excellent customer service skills across all communication methods available and respond to customer interactions with the required timescales.
  • Experience using purchase order and invoicing systems. (D)
Why join us?
At LiveWest, we are committed to creating a supportive and inclusive work environment that encourages both professional and personal growth. By joining our Service Charge team, You will play a crucial role in ensuring the effective management of service charges, directly contributing to the financial wellbeing of our properties and the satisfaction of our customers. Your work will have a lasting, positive impact on both the organisation and the community.
About The Company
Our Reward and Benefits:
  • Defined Contribution pension scheme employer contribution of 6% - 9%.
  • Discretionary Bonus scheme.
  • Death in Service benefit (3 x salary).
  • 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  • Family Friendly policies.
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  • Employee Assistance Programme.
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development including coaching and professional qualification support.
  • Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.

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