Customer Service Representative

3 weeks ago


shotton, United Kingdom Randstad Full time
Job Description

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Shotton?

We have a Customer Service Representative role available within TATA Steel's Shotton works. The department specialises in pre finished steel and coiling solutions to a range of customers. This role is ideal for someone with strong IT literacy skills and is proactive, a clear communicator and holds good attention to detail.

Role: Customer Service Representative

Location: TATA Steel, Shotton Works, Deeside CH5 2NH

100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)

Rate: £14.01ph (£26601 annually)

Contract length: 12 months initially

Shift Patterns: Mon-Thu 08:30-16:45 and Fri 08:30-15:45

Start: ASAP (within 1-2 weeks)

Responsibilities:

  • Providing a high level of customer service to new and existing customers via telephone and email
  • Entering numerical and personal data onto the system efficiently and in a timely manner
  • Processing pre calculated orders into the system for distribution ● Managing data and coordinating activities to ensure the smooth operation of the department daily
  • Supporting the Urban Business team with administrative tasks relevant to the department
  • Signposting customers in the right direction for any invoice queries ● Undertaking follow up enquiries

Essential requirements:

  • Good IT literacy especially with MS Office
  • Previous experience within an office environment
  • Strong verbal and written communication skills
  • Clear and concise telephone manner
  • Ability to work on own initiative
  • Great eye for detail
  • Previous data/order entry experience (low and high volume)

Desirable requirements:

  • Driving licence and use of a car
  • Previous use of SAP
  • Previous experience within the Steel industry

Benefits:

  • Office environment in a beautiful part of the county with modern amenities ● Nature reserve area for time away from your desk
  • Opportunity for progression into permanent roles
  • Advice and editing on your current CV
  • Dedicated team throughout your journey within the role
  • Paid holiday
  • Exclusive online services including restaurant and retail discounts ● Chance to receive £300* for referring a friend

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

PandoLogic. Keywords: Customer Service Representative, Location: Shotton, WLS - CH5 1PJ



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