Property Aftercare Administrator

TSR are recruiting for a Customer Aftercare Administrator, for our client, a highly successful Housebuilder in the Northwest for their offices based in Ewloe, Cheshire, on a full time and permanent basis.

As the Customer Service Administrator you will support the Aftercare team by carrying out the following responsibilties;
- Provide excellent customer service and support by answering phones and taking messages.
- Dealing with general administration duties, i.e. open and allocate deliveries to plots, making the relevant co-ordinator aware for each delivery, filing of completion information into plot files.
- Assist the Customer Services Manager with day-to-day business and customer requirements.
- Ensure accuracy of all customer details, ensure their feedback is correctly recorded and up to date on computer systems.
- Work to resolve any delivery discrepancies with the relevant supplier / buying team.
- Co-ordinate and communicate with Sales and Site teams to ensure paperwork is received in a timely manner.
- Accurately log homeowner defects on the Housebuild system for key release and 4 week call items.
- Provide 2 weekly updates to all subcontractors and add the relevant updates to the Housebuild system.
- Provide administrative support with regards to the complaints process for the Ombudsman.
- At all times comply with Company policies, procedures and instructions.
- Demonstrable experience in administration.
- Ability to plan, prioritise and organise own workload.
- Excellent communication skills, written and oral.
- Excellent administrative and IT skills (Excel, Word, Outlook).
- Excellent organisational skills.
- Ability to learn to use the Customer Relationship Management (CRM) system, Housebuild.
- Attention to detail.
- Use of outlook diary system;
- Ability to work effectively in a team and independently;
- Ability to develop good working relationships;
- Adaptable/flexible;
- Problem Solving;
- Keeping calm under pressure.

In return you will be joining a lovely, close-knit team in a thriving and growing company offering your plenty of professional opportunities for the future of your career. The team work 8.30am - 5.15pm Monday-Thursday and 8.30am - 4pm on Friday. The salaryfor the position is up to £22,500 plus plenty of employee benefits and the office has free on-site parking.

Applications