Housing Manager

1 month ago

whitehaven, United Kingdom Home Group Limited Full time

Housing Manager

Cumbria - Whitehaven & surrounding areas.

Permanent 2 Full time positions (37.5 hpw) and 1 part time (18 hpw)

Salary £32,000 to £38,000 pa [pro rata] depending on skills, experience and qualifications. Also, great benefits including Health Cash Plan

Home, a place where you belong

We have three fantastic opportunities for Housing Managers to join Home Groups awesome housing team in Whitehaven and the surrounding areas.

As our Housing Manager youll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Youll go home at the end of the day knowing youve made a difference in our customers lives

Typical day as a Housing Manager

  • Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.
  • Youll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
  • Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods.
  • Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
  • Managing our voids process including liaising with local authorities.
  • Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK

About You

  • Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too
  • Super organised and methodical in your approach, youre also a proactive self-starter with a can do positive attitude
  • Passionate about delivering excellent customer service and have a genuine desire to help your customers.
  • This job can challenge, especially when were dealing with complaints, but your resilience will help you through.
  • Confident working with external partners and stakeholders such as local authorities, MPs etc
  • Like being part of a team but appreciate that this is a role where youll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Looking for a job where you really belong? Where you can be, well you Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home

Job details

  • This is a hybrid role and mean you will have a mixture of working from home, working on your patch and working in the office. But the good thing is, you manage your diary.
  • may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
  • We mainly work Monday to Friday and sometimes evenings or Saturdays to meet with customers. The great news is that youll be able to shape your own diary.
  • To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage
  • Youll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

Whats in it for you?

  • 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us
  • Colleagues really matters to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Explore ourbenefits in detail on our website.

Find out more

Click APPLY NOW to see ourHousing Manager Job description, find out aboutus and for help to apply. Sometimes we close a job early, so dont delay or you might miss out.

?Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at


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