Local Housing Manager

2 weeks ago


Whitehaven Cumbria, United Kingdom Home Group Limited Full time

Housing Manager Cumbria - Whitehaven & surrounding areas.
Permanent 2 Full time positions (37.5 hpw) and 1 part time (18 hpw)
Salary £32,000 to £38,000 pa [pro rata] depending on skills, experience and qualifications. Also, great benefits including Health Cash Plan
We have three fantastic opportunities for Housing Managers to join Home Groups awesome housing team in Whitehaven and the surrounding areas.
As our Housing Manager youll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager

Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.
Youll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods.
Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
Managing our voids process including liaising with local authorities.
Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Fancy going home each day knowing that you have helped change our customers lives for the better? Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too
Passionate about delivering excellent customer service and have a genuine desire to help your customers.
This job can challenge, especially when were dealing with complaints, but your resilience will help you through.
Confident working with external partners and stakeholders such as local authorities, MPs etc
Like being part of a team but appreciate that this is a role where youll spend most of your time working in our local estates.
This is a hybrid role and mean you will have a mixture of working from home, working on your patch and working in the office. We mainly work Monday to Friday and sometimes evenings or Saturdays to meet with customers. The great news is that youll be able to shape your own diary.
The great news is that well pay your mileage
Youll need a Standard DBS check done and we pay for that.
Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
~ Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
~ Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Our tools and support help you when you need them.
~ Explore ourbenefits in detail on our website.

Click APPLY NOW to see ourHousing Manager Job description, find out aboutus and for help to apply. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at


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