Software Support Specialist

6 days ago

Hoddesdon, United Kingdom Proactive Solutions Group Ltd Full time
Job Description

Job Title: Software Support Specialist

Job Type: Full-time

Company: Proactive Solutions Group Ltd

Location: Hoddesdon

Job Category: IT & Technology

Job Description:

We are seeking a highly skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support and consultancy services to our European customer base.

Key Responsibilities:

  • Provide courteous and prompt customer service in response to customer support requests.
  • Assist customers with software installations and configurations on various supported platforms, such as Windows and Linux.
  • Document customer solutions, both for internal reference and for customer benefit.
  • Manage full life cycle Business Intelligence and reporting projects for customers, including design, planning, building, testing, documentation, and deployment.
  • Prepare for and/or conduct training classes.
  • Prepare training materials and quick reference guides to help support customers.
  • Provide sales representatives with pre-sales support and perform technical demonstrations.
  • Attend trade organisation events with a view to promoting our products and services and supporting sales functions at these events.

Requirements:

  • Effective communication skills and the ability to interact professionally with a diverse group of clients and staff.
  • Ability to work productively in teams.
  • Friendly and approachable.
  • Dependable and self-starter - the ability to think for yourself, search for answers, and work independently, rather than wait for specific instruction.
  • Knowledge of current supported hardware and software platforms in one or more operating systems (Windows and Linux).
  • Troubleshooting proficiency with relational database connectivity issues, an understanding of Internet applications, especially web browsers and HTML.
  • Good knowledge of relational databases and data dictionary concepts, including tables, and indexes/keys.
  • Experience of ERP software, systems and solutions.
  • Experience in developing reports using a Business Intelligence tool such as Cyberquery, Business Objects, Cognos, Crystal, QlikView, Power BI, etc. or reporting using a programming language.
  • Background in software development.
  • A relevant computer science degree.

What We Offer:

  • A competitive salary of £50-55k + benefits.
  • The opportunity to work with a dynamic and growing company.
  • A chance to develop your skills and expertise in a fast-paced and challenging environment.

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