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Software Support Specialist

2 months ago

Hoddesdon, Hertfordshire, United Kingdom Proactive Solutions Group Ltd Full time

Job Title: 1st Line Software Support Advisor

Job Type: Full-time

Company: Proactive Solutions Group Ltd

About the Role:

We are seeking a highly skilled Software Support Specialist to join our team as a 1st Line Software Support Advisor. As a key member of our support team, you will be responsible for providing exceptional support and consultancy services to our European customer base.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain in-depth knowledge of our software solutions and related technologies.
  • Identify and report potential issues or areas for improvement.
  • Contribute to the development of knowledge base articles and other support resources.

Requirements:

  • Strong technical background in software support and consultancy.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office and other relevant software tools.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for software support, we encourage you to apply for this exciting opportunity.