ICT Support Specialist

2 days ago


Hoddesdon, Hertfordshire, United Kingdom CV Library Full time
About the Role

We are seeking a skilled ICT Help Desk Technician to join our support team in Hoddesdon. As a key member of our team, you will be responsible for providing first-class ICT support to our customers, ensuring that they receive timely and effective assistance with their technical queries.

Key Responsibilities
  1. Provide technical support to 2000+ users across 100+ sites locations, utilizing Microsoft Office products including 365, Microsoft Windows 10, and Android devices.
  2. Troubleshoot hardware and network connectivity issues, working closely with the ICT team to resolve complex technical problems.
  3. Work in a customer-facing environment, demonstrating a 'can do' attitude and providing exceptional customer service.
  4. Utilize ServiceDesk call logging tools to manage and track technical support requests.
  5. Active directory experience with creating and maintaining users, as well as commercial network experience.
  6. Knowledge of the MS Office suite up to and including Office 365, as well as MS Windows operating system up to Windows 10.
What We Offer
  1. Competitive salary and benefits package.
  2. Opportunities for training and development, including comprehensive skills-based training.
  3. Family-friendly policies, including enhanced maternity benefits.
  4. Employee Assistance programme, providing mental health, physical health, and financial support.
  5. 24/7 Virtual GP service.
About Us

VolkerWessels UK operates through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. We are committed to fairness and respect, and we strive to create a positive and inclusive work environment.



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