Website Merchandiser
4 weeks ago
About the Role
We are seeking a skilled Website Merchandiser & Customer Service Assistant to join our team at Frasers Group. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way that maximizes sales and customer engagement.
Key Responsibilities:
Website Merchandising:
- Update and manage product listings, including descriptions, images, and pricing on our website.
- Work closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns.
- Monitor website performance and analytics to optimize product placement and user experience.
- Ensure the website is visually consistent with our brand identity and is easy to navigate for customers.
Customer Service:
- Respond to customer queries via email and live chat, ensuring timely and accurate resolutions.
- Assist customers with product inquiries, order statuses, and returns, providing excellent service at every touchpoint.
- Work with the logistics team to ensure orders are processed, dispatched, and delivered smoothly.
- Identify customer pain points and work with internal teams to improve website functionality or product offerings.
Requirements:
- Strong organisational skills and attention to detail, with the ability to handle multiple tasks efficiently.
- Excellent communication skills, both written and verbal, with a customer-first mindset.
- Experience in customer service and a passion for resolving customer issues.
- Previous experience in website merchandising, ideally within the e-commerce or retail sector.
- Basic knowledge of Google Analytics or other website analysis tools is an advantage.
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