Website Merchandiser
4 weeks ago
Job Title: Website Merchandiser - Customer Service Specialist
About the Role:
We are seeking a highly skilled Website Merchandiser - Customer Service Specialist to join our team at Lovell Sports. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way that maximizes sales and customer engagement.
Key Responsibilities:
- Update and manage product listings, including descriptions, images, and pricing on the Lovell Sports website.
- Work closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns.
- Monitor website performance and analytics to optimize product placement and user experience.
- Ensure the website is visually consistent with our brand identity and is easy to navigate for customers.
Customer Service:
- Respond to customer queries via email and live chat, ensuring timely and accurate resolutions.
- Assist customers with product inquiries, order statuses, and returns, providing excellent service at every touchpoint.
- Work with the logistics team to ensure orders are processed, dispatched, and delivered smoothly.
- Identify customer pain points and work with internal teams to improve website functionality or product offerings.
Qualifications:
- Strong organisational skills and attention to detail, with the ability to handle multiple tasks efficiently.
- Excellent communication skills, both written and verbal, with a customer-first mindset.
- Experience in customer service and a passion for resolving customer issues.
- Previous experience in website merchandising, ideally within the e-commerce or retail sector.
- Basic knowledge of Google Analytics or other website analysis tools is an advantage.
What We Offer:
Along with your benefits package, we also offer a wide range of perks for our colleagues, including:
- Reward, Recognition and Opportunities
- Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work.
- Fearless 1000 - By achieving our share price target, all colleagues across the business will receive a bonus.
- Frasers Festival - an event like no other, celebrating our Head Office and Retail Staff across the UK and Europe.
- CEO Sessions - Once a quarter, we offer 20 employees the opportunity to attend our CEO Sessions, ran by our CEO and leadership team.
- Retail Reconnect - In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product and customers.
- Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet.
- Retail Trust - We know that it's not just about physical health, mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity.
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