Website Merchandiser

4 weeks ago


Paignton, Torbay, United Kingdom Frasers Group Full time

About the Role

We are seeking a skilled Website Merchandiser & Customer Service Assistant to join our team at Frasers Group. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way that maximizes sales and customer engagement.

Key Responsibilities:

  • Update and manage product listings, including descriptions, images, and pricing on our website.
  • Work closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns.
  • Monitor website performance and analytics to optimize product placement and user experience.
  • Ensure the website is visually consistent with our brand identity and is easy to navigate for customers.

About You

  • Strong organisational skills and attention to detail, with the ability to handle multiple tasks efficiently.
  • Excellent communication skills, both written and verbal, with a customer-first mindset.
  • Experience in customer service and a passion for resolving customer issues.
  • Previous experience in website merchandising, ideally within the e-commerce or retail sector.
  • Basic knowledge of Google Analytics or other website analysis tools is an advantage.


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