Retail Brand Ambassador

4 days ago


Paignton, Torbay, United Kingdom Frasers Group Full time

Lovell Sports Ltd is a leading retailer in the sports industry, specialising in offering top-quality sports equipment, apparel, and accessories.

We are part of the Frasers Group, where we're rethinking retail alongside other established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

As Website Merchandiser & Customer Service Assistant, you will be responsible for managing product presentation on our website, ensuring it maximizes sales and customer engagement.

Your key responsibilities will include:

  • Updating and managing product listings, descriptions, images, and pricing on our Lovell Sports website.
  • Working closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns.
  • Monitoring website performance and analytics to optimize product placement and user experience.
  • Ensuring our website is visually consistent with our brand identity and easy to navigate for customers.

In addition, you will provide friendly and efficient customer service to ensure seamless experiences from browsing to purchase.

Your duties will involve:

  • Responding to customer queries via email and live chat, ensuring timely and accurate resolutions.
  • Assisting customers with product inquiries, order statuses, and returns, providing excellent service at every touchpoint.
  • Working with the logistics team to ensure orders are processed, dispatched, and delivered smoothly.
  • Identifying customer pain points and working with internal teams to improve website functionality or product offerings.

To succeed in this role, you'll need:

  • Strong organisational skills and attention to detail, handling multiple tasks efficiently.
  • Excellent communication skills, both written and verbal, with a customer-first mindset.
  • Experience in customer service and a passion for resolving customer issues.
  • Previous experience in website merchandising, ideally within the e-commerce or retail sector.
  • Basic knowledge of Google Analytics or other website analysis tools is an advantage.

We offer a competitive salary of £28,000 - £35,000 per annum, depending on experience, as well as a range of benefits and perks.


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