Food and Beverage Operations Manager
6 days ago
About Us
Grosvenor Casinos is a leading entertainment and gaming company committed to delivering exceptional customer experiences. Our venues are vibrant community hubs where people can relax, socialize, and enjoy a safe and welcoming environment.
We're dedicated to customer excellence and strive to create memorable experiences for our customers and colleagues alike. As we continue to expand and innovate, we're seeking talented individuals to join our team and contribute to our mission.
Job Summary
We're seeking an experienced Food and Beverage Team Leader to join our Nottingham Grosvenor Casino team. As a key member of our operations team, you'll be responsible for orchestrating the delivery of food and beverage services that meet and exceed customer expectations.
Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency, ensuring every customer enjoys an engaging dining and drinking experience. You'll motivate your team to provide a first-class service that leaves customers wanting to return and drives our mission to be the most loved casinos in the UK.
Key Responsibilities
- Lead a team of food and beverage staff to deliver exceptional customer experiences
- Develop and implement strategies to improve food and beverage services and increase customer satisfaction
- Monitor and maintain high standards of food quality, presentation, and service
- Collaborate with other departments to ensure seamless delivery of services
- Conduct regular team meetings and provide coaching and feedback to team members
Requirements
To be successful in this role, you'll need:
- Proven experience in a food and beverage leadership role
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain high standards
- Passion for delivering exceptional customer experiences
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