Data Management Director

1 month ago

Warrington, Warrington, United Kingdom M&S Full time
Job Description

Job Title: Data Management Leader

Job Summary: We are seeking a highly skilled Data Management Leader to join our team at M&S. As a key member of our leadership team, you will be responsible for driving business growth and profitability through the effective implementation of our retail plan and delivery of key performance indicators (KPIs).

Key Responsibilities:

  • Recruit and develop a high-performing team of customer assistants, ensuring they have the skills and capabilities needed to deliver exceptional customer service and drive sales growth.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Drive profitability and sales growth through the effective delivery of our retail plan and KPIs.
  • Embed business transformation and change initiatives, ensuring a seamless transition to new processes and systems.
  • Deliver high standards of customer service, setting clear expectations with store colleagues and role-modeling new digital ways of working and leadership behaviors.
  • Create a multiskilled team, coaching and training colleagues to fully utilize all tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, operation, and performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Maintain a safe and legal store environment.

About M&S: We are a leading retailer committed to pushing boundaries and leading the industry into a greener, speedier, and more inspiring digital era. We are looking for talented individuals who share our passion for innovation and customer satisfaction.

What We Offer: As a Data Management Leader at M&S, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Requirements: To be successful in this role, you will need to have a strong background in data management, retail operations, and leadership. You will also need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

How to Apply: If you are a motivated and talented individual who is passionate about data management and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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