Data Management Director

7 days ago

Warrington, Warrington, United Kingdom Marks and Spencer Full time
Job Summary

We are seeking a highly skilled and experienced Data Management Leader to join our team at Marks and Spencer. As a key member of our leadership team, you will be responsible for driving business growth and profitability through the effective implementation of our retail plan and delivery of key performance indicators (KPIs).

Key Responsibilities
  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
  • Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Support the delivery of an inspirational, improved, and consistent visual customer journey in-store, which inspires our customers to shop and buy more often.
Technical Skills and Experience
  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
Leadership Capabilities
  • Successfully embeds change for lasting commercial impact and results.
  • Spends time coaching colleagues to accelerate performance and personal growth.
  • Recognises high performance and supports poor performers to improve.
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions.
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG

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