Customer Service Representative

2 weeks ago

Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full time
Customer Service Advisor

An exciting opportunity has arisen for an experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.

Main Responsibilities:
  • Process customer enquiries in accordance with company procedures and work with internal teams to ensure effective involvement.
  • Access the Global pricing system to prepare quotations for standard catalogue products and services, and calculate customer pricing using implemented methods.
  • Receive and process Purchase Orders from customers, enter orders into the ERP System (Glovia), and send out order acknowledgements.
  • Collect and evaluate customer requirements and other information to support Contract review.
  • Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built on-site.
  • Raise purchase orders and maintain awareness of any changes to the delivery schedule.
  • Collect and log customer feedback, coordinate resolution of customer complaints and returns, and answer incoming phone calls.
  • Attend the weekly Production meeting to note changes to customers' shipping dates.
Person Specification:
  • B2B Customer Service experience, ideally from a manufacturing or electronics company.
  • Effective communication skills at all levels.
  • Basic knowledge of ISO 9001 / AS9100 standards.
  • Experience with an ERP and/or a CRM system.
  • Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.
Requirements:
  • Verbal and written communication skills.
  • Able to work alone or as part of a team.
  • Ability to operate effectively in a matrix organisation structure.
  • IT literate - Microsoft Office, Excel, Word, PowerPoint.
  • Self-motivated and co-operative.

KHR - Recruitment Specialists is acting as an Employment Business in relation to this vacancy.

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