Fleet Support Specialist
4 weeks ago
Job Purpose
We are seeking a highly skilled Fleet Support Executive to join our team at Halfords. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities
- Proactively answer incoming contacts and provide a high standard of customer service at all times.
- Book, confirm and manage fleet SMR and tyre jobs in line with agreed processes.
- Investigate and resolve customer complaints in a timely and professional manner.
- Work closely with internal departments to identify and remedy issues.
- Provide general departmental and administration support to the fleet team.
Person Specification
- Experience of problem solving and complaint handling.
- Excellent telephone manner and previous experience of handling high volumes of calls.
- Previous experience of working within the automotive industry would be an advantage.
- Strong organisational and time management skills.
- Ability to capture data accurately and within guidelines.
- Able to work effectively as a team and communicate at a senior level.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
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