Community Support Specialist

3 weeks ago


Belfast, United Kingdom communityni - Jobboard Full time

Job Title: Community Support Specialist

We are seeking a skilled and compassionate Community Support Specialist to join our team in Northern Ireland. As a Community Support Specialist, you will provide vital support and advice to NHS hearing aid users at our regular Hearing Aid Support sessions.

Key Responsibilities:

  • Attend regular support sessions for hearing aid users
  • Provide basic maintenance on hearing aids, including cleaning, changing tubing, ear moulds, and filters, and replacing batteries
  • Offer practical support to optimise hearing aids
  • Signpost other agencies that may be beneficial to the service user
  • Monitor the number of visits carried out and provide feedback to the volunteer co-ordinator
  • Complete relevant paperwork during support sessions
  • Refer enquiries to RNID staff if you do not know the answer
  • Keep all information given or discussed within the service confidential
  • Promote the work of RNID
  • Meet with other RNID volunteers and staff to discuss the project and suggest any improvements

Requirements:

  • You will need to provide the names of two referees who have known you for at least two years, preferably in a professional context
  • Friendly, reliable, and an approachable manner
  • Ability to listen to questions and to answer appropriately
  • Happy to work with a wide range of people

What You'll Get:

  • A competitive salary of £20,000 per annum
  • The opportunity to make a real difference to the lives of deaf people and those with hearing loss or tinnitus
  • Training and learning opportunities to develop your skills
  • Reasonable out-of-pocket expenses repaid


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