
Community Support Specialist
3 weeks ago
Job Title: Community Support Specialist
We are seeking a skilled and compassionate Community Support Specialist to join our team in Northern Ireland. As a Community Support Specialist, you will provide vital support and advice to NHS hearing aid users at our regular Hearing Aid Support sessions.
Key Responsibilities:
- Attend regular support sessions for hearing aid users
- Provide basic maintenance on hearing aids, including cleaning, changing tubing, ear moulds, and filters, and replacing batteries
- Offer practical support to optimise hearing aids
- Signpost other agencies that may be beneficial to the service user
- Monitor the number of visits carried out and provide feedback to the volunteer co-ordinator
- Complete relevant paperwork during support sessions
- Refer enquiries to RNID staff if you do not know the answer
- Keep all information given or discussed within the service confidential
- Promote the work of RNID
- Meet with other RNID volunteers and staff to discuss the project and suggest any improvements
Requirements:
- You will need to provide the names of two referees who have known you for at least two years, preferably in a professional context
- Friendly, reliable, and an approachable manner
- Ability to listen to questions and to answer appropriately
- Happy to work with a wide range of people
What You'll Get:
- A competitive salary of £20,000 per annum
- The opportunity to make a real difference to the lives of deaf people and those with hearing loss or tinnitus
- Training and learning opportunities to develop your skills
- Reasonable out-of-pocket expenses repaid
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