IT Support Professional
3 weeks ago
Baltic Apprenticeships is offering a fantastic opportunity for an IT Support Apprentice to join their team in the Northwest. This role provides a chance to pursue a long-lasting career within the IT industry.
The successful candidate will work towards a Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. The apprenticeship provides exposure to key IT functions, processes, and security standards, helping develop the technical knowledge required to complete the program.
A typical day in this job may involve:
- Security Processes
- Interpreting Technical Documentation
- Service Level Agreements (SLAs) & Escalations
- Documentation & Task Tracking
- Technical Support (Internal & External)
- Troubleshooting Tools
- Hardware Installation, Configuration & Upgrades
- Software Installation & Configuration
- Software Updates & Patching
- Network Devices
- Cloud Technologies
- Basic Scripting
The ideal candidate will have a strong passion for technology and problem-solving, with excellent communication skills and the ability to work well with others. A basic understanding of IT infrastructure, networking, and cloud services is also essential. The salary for this role is approximately £16,500 per annum, based on a Monday to Friday schedule from 08:30am to 17:30pm.
The benefits of this role include:
- A competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Baltic Apprenticeships is committed to providing full training and support to its apprentices, ensuring they achieve their full potential in the IT industry.
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