Enterprise Relationship Manager

9 hours ago


Northampton, Northamptonshire, United Kingdom Sign In Solutions Full time
Job Overview

We're looking for an experienced Customer Success Manager to join our innovative workplace enablement partner, Sign In Solutions, in Northampton. This is a hybrid role where you will be responsible for delivering a superior onboarding experience to our customers by setting and meeting expectations.

Your Key Responsibilities

  1. Drive key milestones and outcomes as outlined by the customer and in alignment with our program framework
  2. Execute against the defined account processes within the defined program scope
  3. Identify gaps that impact the customer experience, document them, and recommend potential resolutions
  4. Advise customers in the build and testing of their use case
  5. Deliver a superior onboarding experience to the customer by setting and meeting expectations
  6. Mitigate risks proactively to ensure timely execution
  7. Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
  8. Engage with cross-functional teams as needed to complete customer projects and/or drive program initiatives
  9. Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
  10. Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
  11. Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption.

Requirements

  • 3+ years of experience in a customer relationship management role in a B2B SaaS based environment
  • Previous experience working with enterprise level accounts delivering exceptional customer advocacy and advisory
  • Ability to develop and deliver messages and presentations to technical and non-technical audiences
  • Strong verbal and written communication skills
  • Ability to properly set expectations with customers
  • Listen and understand the customer's business problems/objectives and leverage product knowledge and experience to provide the best recommendation to meet their needs
  • Ability to multi-task and manage a high volume of customer projects
  • Meet deadlines for customer engagements and deliverables
  • Leverage applicable systems and processes to manage customer projects
  • Timely and consistent documentation of project history and key deliverables
  • The ability to speak Danish or other languages is advantageous
  • This position may require occasional travel

$80,000 - $110,000 per year, depending on experience.



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