Customer Satisfaction Liaison Specialist

3 weeks ago


Wolverton, Milton Keynes, United Kingdom Fortem Cares Full time

Company Overview

Fortem Cares is a leading provider of property maintenance services, dedicated to delivering exceptional customer experiences and building strong relationships with our clients.

About the Role

We are seeking an experienced Customer Satisfaction Liaison Specialist to join our team in Oldham. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive excellent service and support throughout their interaction with us.

Job Description

As a Customer Satisfaction Liaison Specialist, your primary focus will be on building strong relationships with our customers, identifying and addressing any issues or concerns they may have, and providing timely and effective solutions to resolve these issues.

You will work closely with our site managers, client liaison officers, and other stakeholders to ensure seamless communication and collaboration across all aspects of our business.

Key Responsibilities

  • Develop and maintain positive relationships with customers, responding promptly to their queries and concerns.
  • Work collaboratively with site managers and client liaison officers to identify and resolve customer issues.
  • Communicate effectively with customers, providing clear and concise information about our services and progress.
  • Monitor customer feedback and use this information to improve our services and processes.
  • Ensure that customer complaints are recorded and addressed in a timely and professional manner.

Requirements and Qualifications

To be successful in this role, you will need:

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.Previous experience working in a customer-facing environment, preferably in property maintenance or social housing.Able to deal with sensitive situations and negotiate effectively with customers.Full driving licence and ability to travel to various locations.Proficiency in Microsoft Office and ability to learn new software applications quickly.

Salary Information

We offer a competitive salary of £32,000 - £35,000 per annum, dependent on experience, plus benefits including pension scheme, life assurance, and 25 days annual leave.

Benefits

In addition to the above, we offer a range of benefits to support your career development and well-being, including:

Pension scheme with employer contributions.Life assurance policy.25 days annual leave (plus bank holidays).Flexible working arrangements, including remote working options.

What We Offer

At Fortem Cares, we value our employees and strive to create a positive and supportive work environment. We offer opportunities for career development, training, and professional growth, as well as a comprehensive benefits package.



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