Enterprise Solutions Strategist

1 month ago

London, Greater London, United Kingdom Zuora Full time

Solutions Management Role at Zuora

Zuora is seeking a skilled Solutions Manager to join our team. As a Solutions Manager, you will be responsible for driving best practices and efficiencies in taking the outcomes of Product and Engineering's complete Order to Revenue strategy to the market.

Your Key Responsibilities

  • Engage with strategic customers to present the product strategy and roadmap, ensuring alignment with their business and technical objectives, and financial system landscape (e.g. SAP/Oracle).
  • Conduct in-depth analysis of customer business processes to identify how Zuora can support and enhance their operations.
  • Collaborate with customers to identify product gaps and integration needs, particularly in relation to their ERP systems and the broader ecosystem.
  • Work closely with Product Management to relay customer feedback, driving enhancements and new features that align with market needs.
  • Develop solutions for enterprise customers providing insight into personas, pain points, business challenges, positioning, and solution needs from Zuora's product suite.
  • Partner with ERP system integrators and internal teams to help validate integration of Zuora's product suite with customers' ERP ecosystem ensuring alignment with customer processes.
  • Support the GTM team by providing technical expertise and assisting with sales motions with strategic enterprise customers.
  • Collaborate with services & customer success teams to ensure overall successful product implementation that aligns with customer business processes and ERP integration requirements.
  • Stay informed on industry trends, particularly in ERP systems and related technologies, to provide insights that influence product strategy and development.

Requirements

  • 5+ years of experience in a Solutions Manager, Product Manager, Sales Engineer, or similar role within a SaaS company, focused on enterprise software.
  • Strong techno-functional understanding of ERP systems (e.g., SAP) and their ecosystems, including integration points, business processes, and related technologies.
  • Proven track record of engaging with strategic customers, presenting product roadmaps, and influencing product development based on customer feedback.
  • Experience working with cross-functional teams, including product management, sales, engineering, and customer success.
  • Ability to analyze complex business processes and identify opportunities for improvement through technology solutions.
  • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills and the ability to navigate complex customer environments and technical challenges.
  • Familiarity with market trends and emerging technologies in the ERP and enterprise software space.

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