Accommodation Manager

3 weeks ago


Newbury, West Berkshire, United Kingdom Bighornlaw Full time
About the Role

We are seeking an Accommodation Manager to join our team at Bluebird Sunapee, a 53-room hotel located in the heart of New Hampshire's beautiful region.

Responsibilities
  • We require someone to ensure all guests have an exceptional experience at the property.
  • The ideal candidate will verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
  • We need someone to respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
  • The Night Auditor will prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
  • The role requires additional bookkeeping, administrative, and accounting procedures as needed.
Requirements
  • Prior experience in the hospitality industry or guest services is preferred but not essential.
  • A high school diploma or equivalent is mandatory; some college education is advantageous.
  • The successful candidate must be flexible to work overnight shift hours.
  • An excellent customer service and communication skills are crucial for this position.
  • Computer proficiency is necessary; experience with accounting or reservation software is beneficial.
Benefits

The hourly salary for this position is $18. As a year-round destination, we offer various activities such as skiing, hiking, and canoeing.



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