Visitor Support Specialist

2 weeks ago


Stevenage, Hertfordshire, United Kingdom CK Group Full time
About the Job

This exciting opportunity as a Technical Visitor Administrator is available at CK Group in Stevenage. The successful candidate will be responsible for managing third-party contractors, ensuring compliance with health and safety procedures, and administering computerized maintenance management systems.

Key Tasks
  1. Manage third-party contractor activities, adhering to customer procedures and health and safety protocols.
  2. Update work orders in our computerized maintenance management system (CMMS), aiming to meet and exceed contractual metrics.
  3. Work collaboratively with third-party contractors to ensure compliance with work order closure guidelines and contractual requirements.
  4. Be the primary point of contact for third-party contractors upon arrival at the site, guiding them through prescribed procedures and protocols.
  5. Evaluate risk assessments and method statements for third-party contractors working on site, ensuring a Permit to Work is completed with departmental co-operation.
  6. Support third-party contractors in completing their tasks using documentation from the CMMS database.
  7. Develop and implement effective calibration label procedures at the site, adhering to the Laboratory Information System (LIS) process for identified equipment.
  8. Conduct security vetting checks on visiting third-party contractors according to site security procedures.
  9. Maintain accurate documentation storage and filing practices, including engineering service reports, according to GxP and GDP standards.
Requirements
  • Previous experience in a laboratory or customer service environment with similar roles.
  • Excellent understanding of customer care principles.
  • Knowledge or experience in the Life Science Industry and G.xP preferred.
  • Strong written and verbal communication skills.
  • Knowledge and understanding of EHS procedures.
  • Experience working with CMMS databases.
  • Ability to multitask and prioritize workload efficiently.
  • Proficiency in Microsoft Office packages, including Excel, Word, PowerPoint, and Outlook.


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