3rd Line IT Resolution Expert

5 days ago


Coventry, Coventry, United Kingdom LMS Group Full time

The LMS Group requires a highly skilled 3rd Line IT Resolution Expert to provide expert-level technical support to clients and internal stakeholders. As a 3rd Line IT Resolution Expert, you will investigate complex technical issues, develop solutions, and collaborate with cross-functional teams to resolve issues efficiently.

Main Responsibilities:

  • Complex Issue Resolution: Investigate, diagnose, and resolve complex technical issues, often involving multiple systems or applications.
  • Cross-Functional Collaboration: Work closely with other teams, including Escalations, Technical, Professional Services, and Account Management to ensure seamless issue resolution and alignment with business objectives.
  • Technical Knowledge: Stay up-to-date with industry developments, maintaining expert-level knowledge of Microsoft Server operating systems, Office 365, Azure, and related technologies.
  • Documentation: Document technical solutions, processes, and knowledge base articles to share with the team and ensure knowledge retention.

We offer a competitive salary of £65,000 - £85,000 per annum, based on experience.


  • Virtualisation Expert

    1 month ago


    Coventry, Coventry, United Kingdom Digital Waffle Full time

    We are seeking a highly skilled Virtualisation Expert to join our dynamic IT team. This is an exciting opportunity for a motivated individual with a passion for delivering high-quality infrastructure solutions to support our growing business needs.Key Responsibilities:Provide 3rd line support for complex infrastructure issues, ensuring prompt resolution and...


  • Coventry, Coventry, United Kingdom Proactive Solutions Group Ltd Full time

    About This OpportunityWe are seeking a highly skilled Family Dispute Resolution Expert to join our team at Proactive Solutions Group Ltd. In this role, you will be responsible for managing a diverse caseload of private client family cases, providing expert advice, and representing clients in court.Job DescriptionThe ideal candidate will have a strong...


  • Coventry, Coventry, United Kingdom Workonblockchain Full time

    About the RoleThis newly created role will act as the primary technical escalation point for our support team, providing 3rd line support services for AHDB. The successful candidate will offer a comprehensive support service for all system users, ensuring issue logging, problem diagnosis, and resolution in line with SLAs.The ideal candidate will possess...


  • Coventry, Coventry, United Kingdom Proactive Solutions Group Ltd Full time

    Job DescriptionProactive Solutions Group Ltd is seeking a Family Solicitor and Dispute Resolution Expert to join our team. As a Senior Family Law Specialist, you will manage a caseload of private client family cases, providing expert advice and representation to clients.About the TeamWe are a leading provider of family law services, with a reputation for...


  • Coventry, Coventry, United Kingdom Expert Employment Full time

    Expert EmploymentJoin our team as an Assembly Equipment Designer and contribute to the development of innovative assembly solutions for the automotive industry.Job Responsibilities:Design and develop assembly equipment and tooling for automotive manufacturers.Collaborate with cross-functional teams to ensure seamless integration of equipment into production...


  • Coventry, Coventry, United Kingdom QED Legal Full time £55,000 - £65,000

    Role SummaryWe are seeking a Dispute Resolution Director to join our team at QED Legal. The ideal candidate will have extensive experience in managing complex commercial disputes and a proven track record of resolving them efficiently.The successful candidate will be responsible for leading a team of lawyers to manage and resolve commercial contract...


  • Coventry, Coventry, United Kingdom CV Library Full time

    Your ResponsibilitiesAs an IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, encompassing areas including network, security, storage, and disaster recovery.You will plan, manage, and...


  • Coventry, Coventry, United Kingdom CV Library Full time

    Job DescriptionAs the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for our customer base.Your responsibilities will cover the full stack of Microsoft technologies, including network, security, storage, and disaster recovery.Windows ServerActive Directory - Group PolicyOffice 365 /...


  • Coventry, Coventry, United Kingdom Expert Employment Full time

    Job Title: Master Tooling Designer for Manufacturing ExcellenceWe are seeking a skilled Tooling and Fixture Designer to join our team at Expert Employment. As a key member of our production engineering team, you will play a critical role in designing, testing, and implementing fixtures that drive efficiency and quality in our manufacturing processes.Key...


  • Coventry, Coventry, United Kingdom CV Library Full time

    About the RoleThe successful candidate will sit above the 3rd Line function, providing expert project implementation services for a client base across the UK. Responsibilities will cover the full stack of Microsoft technologies, while also encompassing areas including network, security, storage and disaster recovery.ResponsibilitiesThe IT Infrastructure...


  • Coventry, Coventry, United Kingdom RWE AG Full time

    Job Title: Electrical Design ExpertRWE Renewables UK Management Ltd.About the Role:We are seeking an experienced Electrical Design Expert to join our Civil & Electrical Engineering team. The successful candidate will be responsible for optimizing electrical Balance of Plant (eBoP) on project and portfolio level for wind, solar and storage projects.Your Key...

  • IT Professional

    2 weeks ago


    Coventry, Coventry, United Kingdom Applause IT Limited Full time

    We are looking for an experienced IT professional to join our team as a Senior Software Developer - C++ Expert in Balsall Common.In this role, you will have the opportunity to work on a range of exciting projects using Computer Aided Design (CAD) and CNC machining software.The ideal candidate will have experience with C++, C#, Java, Azure, Mathematics, and...


  • Coventry, Coventry, United Kingdom This is an IT support group Full time

    Job SummaryThe role of the assistant solicitor is a technical and client-facing position, ideal for a well-rounded lawyer with experience in crime, regulatory, or care home inquest law. The primary responsibility of this role is to assist lead lawyers in dealing with regulatory cases, motor crime, and inquest work from the initial stages through to...


  • Coventry, Coventry, United Kingdom LMS Group Full time

    Job Overview: As an IT Service Delivery Expert at LMS Group, you will play a critical role in delivering exceptional technical support services to our clients. This includes managing technical queries, progressing customer tickets, and providing a point for escalation. About the Position: The ideal candidate will have a minimum of 3 years of IT experience in...


  • Coventry, Coventry, United Kingdom RECfinancial Full time

    We are looking for a Financial Services Credit Control Expert to join our team at RECfinancial. As a Credit Controller, you will be responsible for the administration and management of credit control activities, including the receipt and processing of payments, and the resolution of customer queries.With a minimum of 12 months experience in a similar role,...


  • Coventry, Coventry, United Kingdom Corenet Tech LTD Full time

    Corenet Tech LTD is seeking a talented Airline Industry Service Expert to join our team. This role is responsible for providing expert-level customer service and support to our airline industry clients.About the Role:As an Airline Industry Service Expert, you will be responsible for providing exceptional customer service and support to our airline industry...

  • Sales Ledger Expert

    5 days ago


    Coventry, Coventry, United Kingdom The Millboard Company Full time

    Job Description: Sales Ledger ExpertWe are looking for a highly experienced Sales Ledger Expert to join our team at Millboard. As a key member of our finance team, you will be responsible for managing our sales ledger, ensuring accurate and timely financial reporting, and maintaining strong relationships with customers and stakeholders.The ideal candidate...


  • Coventry, Coventry, United Kingdom LMS Group Full time

    What We OfferIncreasing Holiday with length of serviceFlexible, Hybrid WorkingAnnual Pay ReviewsIn addition to competitive salary, we offer a range of benefits to support your well-being and career development. Whether you're just starting out or looking to take the next step, we've got the perfect opportunity for you.


  • Coventry, Coventry, United Kingdom Universal Business Team Full time

    As a Customer Service Expert at Universal Business Team, you will play a crucial role in delivering exceptional service to our customers. This position requires a highly skilled and customer-centric individual who can resolve issues efficiently and effectively.About the Role:You will be responsible for proactive problem-solving through telephone and email...

  • Second Line Engineer

    4 weeks ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    About Our Team">At Severn Trent, our Technology team operates within a highly pressured environment, so you'll need to be resilient and thrive under pressure. As a Network and System Troubleshooter, you'll be supporting our x environment, and we'll be utilising your support to cover the on-call rota.We're a living, breathing department, of highly talented...