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Senior Customer Service and Facilities Coordinator
2 months ago
We are seeking a highly skilled and experienced Senior Customer Service and Facilities Assistant to join our team at Pegasus Homes. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities.
Key Responsibilities:
- Provide exceptional customer service to our homeowners and tenants, responding to their queries and concerns in a timely and professional manner.
- Ensure the health and safety of our developments by conducting regular checks and maintaining accurate records.
- Work closely with our internal teams, including Sales, Development, and Completions, to ensure seamless communication and collaboration.
- Facilitate the work of external contractors and ensure that all necessary documentation is completed.
- Organize events and activities for our customers, fostering a sense of community and belonging.
- Deal with emergencies quickly and calmly, providing a high level of support and reassurance to our customers.
About You
We are looking for a professional and highly organized individual with excellent communication skills and a proactive approach. You will have experience in customer service and facilities management, with a strong understanding of health and safety protocols. You will be able to work independently and as part of a team, with a flexible approach and a willingness to go the extra mile.
What We Offer
- A competitive salary and benefits package, including enhanced annual leave and a contributory pension scheme.
- Opportunities for professional development and growth within the company.
- A dynamic and supportive work environment, with a focus on employee wellbeing and work-life balance.
Equal Opportunities Employer
Pegasus Homes is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all sectors of the community and are proud to offer a workplace that is free from discrimination and harassment.
