Customer Service Representative

2 days ago


Norwich, Norfolk, United Kingdom Glue Resourcing Careers Full time

Client Care Helpdesk Coordinator

About the Role

We are seeking a highly skilled and customer-focused Client Care Helpdesk Coordinator to join our team at Glue Resourcing Careers. As the front-line support, you will be responsible for responding to customer inquiries with precision and care, ensuring every issue is handled efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries with 100% attention to detail.
  • Listen to customers and understand their needs, ensuring positive interactions.
  • Articulate issues clearly and provide calm, helpful resolutions.
  • Promote our brand while maintaining excellent communication skills with all stakeholders.
  • Achieve key performance targets including response time, fix time, and time-to-closure.

Requirements:

  • Competent IT and computer skills.
  • Sharp attention to detail and the ability to think logically.
  • Excellent communication skills, both written and verbal.
  • A methodical and organized approach to work.

What We Offer:

A competitive salary of £32,000 per annum, plus profit share, and the opportunity to work in a dynamic and rewarding environment.



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