Customer Service Representative
2 days ago
Client Care Helpdesk Coordinator
About the Role
We are seeking a highly skilled and customer-focused Client Care Helpdesk Coordinator to join our team at Glue Resourcing Careers. As the front-line support, you will be responsible for responding to customer inquiries with precision and care, ensuring every issue is handled efficiently and effectively.
Key Responsibilities:
- Respond to customer inquiries with 100% attention to detail.
- Listen to customers and understand their needs, ensuring positive interactions.
- Articulate issues clearly and provide calm, helpful resolutions.
- Promote our brand while maintaining excellent communication skills with all stakeholders.
- Achieve key performance targets including response time, fix time, and time-to-closure.
Requirements:
- Competent IT and computer skills.
- Sharp attention to detail and the ability to think logically.
- Excellent communication skills, both written and verbal.
- A methodical and organized approach to work.
What We Offer:
A competitive salary of £32,000 per annum, plus profit share, and the opportunity to work in a dynamic and rewarding environment.
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