Sales Advisor

5 days ago


Harpenden, Hertfordshire, United Kingdom Spire Healthcare Full time

Job Summary

Spire Healthcare is seeking a highly motivated and customer-focused Sales Advisor to join their established Self Pay team. The purpose of this role is to work with patients to convert warm leads into appointments and admissions, while providing excellent communication and customer service skills.

Key Responsibilities

  • Manage all Self-Pay patient enquiries, from initial contact through to booking.
  • Proactively convert patients post consultation to imaging, physiotherapy or surgical admission.
  • Support self-pay patients through their treatment pathway, providing clear and transparent communication and options for care.
  • Work to agreed KPIs with a positive and proactive customer-focused attitude.
  • Communicate clearly and effectively with prospective patients to provide information regarding pricing, procedures, consultants, and availability.
  • Convert warm leads into appointments/sales to meet key performance targets.
  • Deliver high-quality customer service and care, in line with the expectations of a leading private healthcare business.
  • Liaise with hospital departments to address communication or administrative issues.
  • Report to the Sales Manager on any escalations or concerns for activity and performance.
  • Provide information on the availability of financing solutions.
  • Provide clear and transparent quotations for minor operations and surgical admissions.

Requirements

  • Demonstrate excellent customer service skills and a confident approach to handling a variety of systems.
  • Strongly motivated and customer service focused.
  • Confident approach to handling a variety of systems.
  • Enjoys working in a collaborative, fast-paced team environment.
  • Ability to work effectively within a national sales framework.
  • Strong communication skills, demonstrating an ability to positively lead teams.

Benefits

  • Competitive salary.
  • Comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.

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