Luxury Brand Customer Advocate

5 days ago


Plymouth, Plymouth, United Kingdom CV-Library Full time

We are seeking a highly motivated and experienced Luxury Brand Customer Advocate to join our team. In this role, you will be responsible for providing exceptional customer service to French and English speaking clients, supporting with online orders and returns, and contributing to the success of our luxury brand.

About the Job

This is a temporary position that may be extended to a permanent role. As a Customer Care Advisor, you will be responsible for assisting clients with product enquiries, updating and maintaining the order database, and providing support with online orders and returns.

Main Responsibilities:
  • Provide exceptional customer service to clients via email and phone.
  • Update and maintain accurate records of client interactions and order status.
  • Collaborate with the fulfilment team to resolve any issues related to orders and returns.
  • Identify opportunities to upsell and promote products to clients.
Requirements:
  • Excellent English language skills.
  • Fluent in French.

The estimated salary for this role is £25,500 per annum, reflecting the value we place on delivering exceptional customer experiences and driving business growth.



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