Customer Experience Advocate
12 hours ago
Company Overview
">At Internetwork Expert, we're revolutionising the logistics industry with innovative technology. Our mission is to deliver smarter, faster, and more efficient delivery solutions that enhance convenience and flexibility for all users.
">About Shift
">Shift is a rapidly expanding marketplace transforming the way goods move from point A to point B. We leverage cutting-edge technology to power logistics that unlock new opportunities in an ever-evolving market.
">The Role
">This is an exciting opportunity to play a vital role in enhancing our customer experience as a Customer Service Executive. You'll help solve immediate issues, contribute to shaping long-term improvements, and develop strategies to reduce repetitive issues.
">Responsibilities
">- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
Requirements
">To be successful as a Customer Service Executive, we are looking for:
">- Excellent organisational and time management skills to meet targets and deadlines.
- Familiarity with delivery services or logistics is a plus but not essential.
Why Join Us?
">At Internetwork Expert, you'll enjoy:
">- Plethora of benefits including 33 days annual leave (FTE) and enhanced MAT and PAT pay.
- A culture of personal growth, development, and creating opportunities.
- Cross-functional teams working together to achieve business goals.
- Tech-driven solutions focused on finding solutions for customers, drivers, and partners.
- An ambitious, flexible, and challenging work environment where your ideas matter.
Salary
">£26,000 - £27,000 per annum (FTE).
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