Customer Experience Advocate

12 hours ago


Plymouth, Plymouth, United Kingdom Internetwork Expert Full time

Company Overview

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At Internetwork Expert, we're revolutionising the logistics industry with innovative technology. Our mission is to deliver smarter, faster, and more efficient delivery solutions that enhance convenience and flexibility for all users.

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About Shift

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Shift is a rapidly expanding marketplace transforming the way goods move from point A to point B. We leverage cutting-edge technology to power logistics that unlock new opportunities in an ever-evolving market.

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The Role

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This is an exciting opportunity to play a vital role in enhancing our customer experience as a Customer Service Executive. You'll help solve immediate issues, contribute to shaping long-term improvements, and develop strategies to reduce repetitive issues.

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Responsibilities

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  • Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
  • Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
  • Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
  • Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
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Requirements

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To be successful as a Customer Service Executive, we are looking for:

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  • Excellent organisational and time management skills to meet targets and deadlines.
  • Familiarity with delivery services or logistics is a plus but not essential.
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Why Join Us?

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At Internetwork Expert, you'll enjoy:

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  • Plethora of benefits including 33 days annual leave (FTE) and enhanced MAT and PAT pay.
  • A culture of personal growth, development, and creating opportunities.
  • Cross-functional teams working together to achieve business goals.
  • Tech-driven solutions focused on finding solutions for customers, drivers, and partners.
  • An ambitious, flexible, and challenging work environment where your ideas matter.
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Salary

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£26,000 - £27,000 per annum (FTE).



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