Resource Planning Specialist

2 days ago

Farnborough, Hampshire, United Kingdom Philips Full time

We are seeking an exceptional Resource Planning Specialist to join our Services Support Centre team at Philips Healthcare.

As a key member of our team, you will be responsible for handling incoming calls, incident planning, and case management for all Philips managed modalities. You will also ensure the appropriate management of field capacity, prioritizing and rescheduling tasks within a 48-hour timeframe.

Your key responsibilities will include:

  • Handling incoming calls for all modalities (including US & HPM)
  • Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers (FSE's))
  • Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team for all Philips managed modalities (including Scotland US, Philips HPM FSE's)
  • Ccorrectly prioritizing and rescheduling where required for all event types within a 48 hour timeframe.
  • Assigning and dispatching of Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
  • Management of Field Service Engineer (FSE's) absence requests for all Philips managed modalities (including Scotland US, Philips HPM FSE's)
  • Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage (including material only parts orders)

You will work closely with our Customer Care Centre Manager and be part of the Service Support Centre in the Health Systems Business at Philips. This role is based in Farnborough, Hampshire with hybrid working arrangements.

The ideal candidate will have a motivated, proactive attitude with the desire to learn and capitalise on this opportunity to launch their career. They will be resilient and confident, with excellent problem-solving skills, able to work independently and as part of a team. Strong written and verbal communication skills are essential, along with a demonstrated commitment to satisfying customers, building trust and confidence.

This role comes with a competitive salary of up to £26,000, plus a shift allowance and performance bonus. Family-friendly policies, flexible benefits, and access to Philips University make this a great career opportunity.

About Philips: We are a health technology company dedicated to improving people's lives through innovative healthcare solutions. Our mission is to make a meaningful difference in the world by addressing global health challenges.

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