Helpdesk Resource Coordinator

1 month ago

Farnborough, Hampshire, United Kingdom Philips Iberica SAU Full time
Job Title

Planner (Short Term)

Job Description

We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner (Short Term) within our busy Services Support Centre at Philips Healthcare.

  • Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers (FSE's)).
  • Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team for all Philips managed modalities (including Scotland US, Philips HPM FSE's).
  • Assigning and dispatching of Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
  • Management of Field Service Engineer (FSE's) absence requests for all Philips managed modalities (including Scotland US, Philips HPM FSE's).

You're right for this role if:

  • A motivated, proactive attitude with the desire to learn and capitalise on this opportunity to launch your career.
  • Strong basic IT skills (Microsoft suite).
  • The ability to work well under pressure, and while managing a high volume of telephone calls. This role is based in Farnborough, Hampshire with hybrid working (i.e. flexibility to work from home 2 days a week once the initial training period is over). Shift Patterns: 8.00pm shift once a fortnight, and a Saturday or Sunday 8.30pm shift once every 6 weekends. Weekend and late shift work can be done from home. From a basic salary of £26,000 plus a competitive shift allowance and a performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.

    About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

    About Philips UKI: In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

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