Aftersales Technical Support Engineer

1 day ago


Nottingham, Nottingham, United Kingdom Orion Electrotech Full time
Aftersales Engineer Role Overview

We are seeking a highly skilled Aftersales Engineer to join our team at Orion Electrotech. As an Aftersales Engineer, you will be responsible for managing day-to-day aftersales functions, supporting and preserving long-term relationships with key accounts, and providing excellence and a proactive approach in product delivery including quotations and engineering support. The role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  1. Maintain regular contact with customers to ensure excellent customer service and understanding their business needs.
  2. Manage expectations, demands, and customer complaints.
  3. Produce clear and accurate quotations using our business software system.
  4. Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
  5. Attend and participate in weekly production & resource meetings as the Aftersales Engineer.
  6. Provide role-appropriate support to the business and/or wider team(s) with various ad-hoc tasks.
  7. Generate & maintain reports weekly and annually.
  8. Implement and control strategy for generation of new aftersales leads.
Requirements and Qualifications

To be successful in this role, you will need experience within an aftersales role within an engineering environment. You must hold a full UK driver's license and be able to understand and interpret technical drawings and information using AutoCAD/Solid Edge or 3D software (SolidWorks or equivalent). Additionally, you should be fully competent with key MS Office Software (Word, Excel, PowerPoint, and Outlook).

Salary Information

The salary for this role is estimated to be in the range of £50,000 - £65,000 per annum, depending on your level of experience.



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