Aftersales Support Specialist

1 day ago


Nottingham, Nottingham, United Kingdom Orion Electrotech Full time

We are looking for an exceptional Aftersales Support Specialist to join our team at Orion Electrotech. If you have experience in managing aftersales functions, supporting key accounts, and providing product delivery and engineering support, we want to hear from you

About the Role

This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and driving sales growth. The successful candidate will be responsible for producing quotations, managing customer expectations, and generating reports to identify trends.

The ideal candidate will have experience within a spares role in an engineering environment, a full UK driver's license, and proficiency in AutoCAD/Solid Edge or 3D software such as SolidWorks. You will also be fully competent in MS Office software, particularly Word, Excel, PowerPoint, and Outlook.

Responsibilities
  1. Manage customer expectations, demands, and complaints
  2. Produce quotations using our business software system
  3. Support the business and wider team(s) with various tasks as required
  4. Generate weekly and annual reports, providing statistical data on enquiry and order number quantities, margin, and other pertinent data
  5. Develop and implement strategies for generating new aftersales leads using direct telephone calls, mailshots, e-shots, and collaboration with our Sales & Marketing Department

We offer a competitive salary of approximately £35,000 per annum, plus benefits.



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