Customer Service Representative
1 month ago
Job Title: Help Point Advisor
Job Summary:
We are seeking a skilled and customer-focused Help Point Advisor to join our Shared Services team in Gateshead. As a Help Point Advisor, you will be responsible for delivering exceptional customer service to internal and external clients, providing product and service information, and handling customer inquiries and complaints.
Key Responsibilities:
- Ensure the highest levels of customer satisfaction through effective communication and problem-solving skills
- Provide accurate and timely information to customers regarding products and services
- Handle customer inquiries and complaints in a professional and courteous manner
- Collaborate with regional operational management and subcontractors to achieve business objectives
- Document customer interactions and update internal systems accordingly
- Coordinate and respond to client quotes, queries, and instructions in line with relevant SLAs
- Identify and escalate priority issues, resolving disputes and diffusing complaints in a professional manner
Requirements:
- Excellent customer service skills with a strong focus on communication and problem-solving
- Effective time management and organizational skills to meet deadlines and deliver against client SLAs
- Ability to work under pressure and maintain a positive attitude in a fast-paced environment
- Proficiency in Microsoft Office and other common management and CRM software programs
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development
- A competitive salary and benefits package
- Access to training and development programs to enhance your skills and knowledge
- A chance to be part of a leading specialist FM provider in the UK
Our Commitment to Diversity, Equity, and Inclusion:
Churchill is an inclusive and equal opportunity employer, committed to attracting, developing, and retaining the best people from a diverse network. We strive to create a work environment that is respectful, inclusive, and free from discrimination.
-
Customer Service Representative
7 days ago
Gateshead, Gateshead, United Kingdom Shared Services Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to internal and external clients, ensuring the highest levels of satisfaction and...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom Shared Services Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external clients.Key Responsibilities:Provide product and service information...
-
Customer Service Representative
2 weeks ago
Gateshead, Gateshead, United Kingdom Steer Automotive Group Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Steer Automotive Group.About the Role:As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service and ensuring their needs are met.Key...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom Countrywide Full timeCustomer Service RepresentativeAt Countrywide, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key contact for our tenants and landlords, you will be responsible for providing a first-class service throughout the end of tenancy process.Key Responsibilities:Managing a portfolio of tenancies ending across...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom Cameron Clarke Associates Full timeCustomer Service Representative RoleWe are seeking a friendly and proactive individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service via phone, email, and in-store face-to-face interactions.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom EA Solutions Full timeJob DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at EA Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and emails, and ensuring that all customer inquiries are resolved in a timely and...
-
Customer Service Representative
6 days ago
Gateshead, Gateshead, United Kingdom Cameron Clarke Associates Full timeCustomer Service Representative | Cameron Clarke AssociatesWe are seeking a friendly and proactive individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service via phone, email, and in-store face-to-face interactions.Key...
-
Customer Service Representative
4 weeks ago
Gateshead, Gateshead, United Kingdom Adecco UK Limited Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team in Gateshead. As a Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...
-
Customer Service Representative
4 weeks ago
Gateshead, Gateshead, United Kingdom Adecco UK Limited Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team in Gateshead. As a Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...
-
Customer Service Representative
3 weeks ago
Gateshead, Gateshead, United Kingdom Adecco UK Limited Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team in Gateshead. As a Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...
-
Customer Service Representative
3 weeks ago
Gateshead, Gateshead, United Kingdom Adecco UK Limited Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team in Gateshead. As a Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom Cameron Clarke Associates Full timeCustomer Service RoleWe are seeking a skilled Customer Service Representative to join our team at Cameron Clarke Associates. As a Customer Service Representative, you will be responsible for providing exceptional customer service via various channels, including in-store face-to-face interactions, phone calls, and email correspondence.Key...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom Teleperformance Full timeRole OverviewWe are seeking a skilled Customer Service Representative to join our team at Teleperformance. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.Key ResponsibilitiesProvide timely and...
-
Customer Service Representative
2 weeks ago
Gateshead, Gateshead, United Kingdom Entain Full timeJob Title: Retail Customer ServiceAre you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and taking on new challenges? As a Retail Customer Service representative at Entain, you will be an integral part of our team, responsible for providing top-notch customer...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, responding to their queries and concerns in...
-
Customer Service Representative
6 days ago
Gateshead, Gateshead, United Kingdom Shared Services Full timeJob Description:Customer Service RepresentativeSalary £23,000 – £24,000We are seeking a skilled Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external clients, while also liaising closely with...
-
Customer Service Representative
2 weeks ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for Customer Service Representatives to join our team at beBee Professionals in Gateshead. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all aspects of the...
-
Customer Service Representative
1 month ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our business success.Key Responsibilities:Provide service and support to customers, ensuring their...
-
Customer Service Representative
1 month ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our business success.Key Responsibilities:Provide service and support to customers, ensuring their...
-
Customer Service Representative
1 week ago
Gateshead, Gateshead, United Kingdom FedEx Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at FedEx. As a Customer Service Representative, you will be responsible for delivering outstanding service to our customers, providing accurate information and guidance, and resolving service-related issues.Key Responsibilities:Providing exceptional customer...