Customer Service Representative

1 month ago


Gateshead, Gateshead, United Kingdom Shared Services Full time

Job Title: Help Point Advisor

Job Summary:

We are seeking a skilled and customer-focused Help Point Advisor to join our Shared Services team in Gateshead. As a Help Point Advisor, you will be responsible for delivering exceptional customer service to internal and external clients, providing product and service information, and handling customer inquiries and complaints.

Key Responsibilities:

  • Ensure the highest levels of customer satisfaction through effective communication and problem-solving skills
  • Provide accurate and timely information to customers regarding products and services
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Collaborate with regional operational management and subcontractors to achieve business objectives
  • Document customer interactions and update internal systems accordingly
  • Coordinate and respond to client quotes, queries, and instructions in line with relevant SLAs
  • Identify and escalate priority issues, resolving disputes and diffusing complaints in a professional manner

Requirements:

  • Excellent customer service skills with a strong focus on communication and problem-solving
  • Effective time management and organizational skills to meet deadlines and deliver against client SLAs
  • Ability to work under pressure and maintain a positive attitude in a fast-paced environment
  • Proficiency in Microsoft Office and other common management and CRM software programs

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • Access to training and development programs to enhance your skills and knowledge
  • A chance to be part of a leading specialist FM provider in the UK

Our Commitment to Diversity, Equity, and Inclusion:

Churchill is an inclusive and equal opportunity employer, committed to attracting, developing, and retaining the best people from a diverse network. We strive to create a work environment that is respectful, inclusive, and free from discrimination.



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