Client Services Account Manager
2 weeks ago
About the Role
PPL PRS is seeking a highly skilled Client Services Account Manager to join our team. As a key member of our organization, you will be responsible for managing high-value key accounts with a degree of complexity.
Key Responsibilities
- To be knowledgeable about our music licensing services and accurately apply our tariffs to ensure seamless customer experiences.
- Confidently and efficiently undertake face-to-face customer meetings, handle customer interactions, and apply knowledge to accurately license our services.
- To undertake research that supports accurate licensing and ensure compliance with quality and regulatory standards.
- Confidently and efficiently respond to customer queries and deliver effective first-time resolutions.
- To accurately record customer information in our CRM system and follow quality and compliance standards.
- Ability to problem-solve customer queries and identify when an escalation is required, following escalation processes where necessary.
- Achieve all agreed key performance indicators and have a deep understanding of music licensing and copyright.
- To gain the most efficient payment solution for both PPL PRS and the customer, and follow up with the customer when payment is outstanding.
- To undertake other tasks as reasonably requested.
Qualifications and Experience
- Worked in a contact centre environment and prior sales experience.
- Competent in using Microsoft Office, Word, Excel, Outlook, and Teams.
- Good verbal and written communication skills.
- Experience of holding business-to-business face-to-face meetings.
- Experience of account management.
- Good problem-solving skills.
- Confident with objection handling.
- Telephony skills (inbound and outbound).
- Ability to work to targets.
- To be able to identify and build on sales opportunities.
- Be able to deliver sales through service.
- Ability to work well as part of a team.
- Works effectively in a hybrid environment.
- Have good attention to detail.
- Ability to build rapport with customers.
PPL PRS is an Equal Opportunities Employer
We are committed to recruiting a diverse workforce and creating inclusive teams. Our mission is to provide exceptional customer experiences and deliver high-quality services to our clients.
-
Client Services Account Manager
2 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full time{"title": "Client Services Account Manager", "description": "Key Account Management OpportunityPPL PRS is seeking a skilled Client Services Account Manager to manage high-value Key Accounts with a degree of complexity. The successful candidate will provide an efficient customer-centric service that supports customer retention, revenue generation, and...
-
Client Services Account Manager
2 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full time{"title": "Client Services Account Manager", "description": "Key Account Management OpportunityPPL PRS is seeking a skilled Client Services Account Manager to manage high-value Key Accounts with a degree of complexity. The successful candidate will provide an efficient customer-centric service that supports customer retention, revenue generation, and...
-
Accounts Client Services Manager
4 days ago
Leicester, Leicester, United Kingdom Straco Group Full timeA UK-based independent Creative Agency specialising in Retail Design, part of the Straco Group, is seeking an exceptional Client Service Account Manager to join their dynamic team.Key ResponsibilitiesEnsure clients receive a high-level service and are kept informed at every stageBe professional and efficient in managing projectsBuild and maintain strong...
-
Accounts Client Services Manager
4 days ago
Leicester, Leicester, United Kingdom Straco Group Full timeA UK-based independent Creative Agency specialising in Retail Design, part of the Straco Group, is seeking an exceptional Client Service Account Manager to join their dynamic team.Key ResponsibilitiesEnsure clients receive a high-level service and are kept informed at every stageBe professional and efficient in managing projectsBuild and maintain strong...
-
Accounts Client Services Manager
35 minutes ago
Leicester, Leicester, United Kingdom Straco Group Full timeJob RoleA UK-based independent Creative Agency specialising in Retail Design is seeking an exceptional Client Service Account Manager to join their dynamic team.This role involves managing client relationships, ensuring clients receive a high-level service, and keeping them informed at every stage.Confidence in keeping both the client and internal teams...
-
Accounts Client Services Manager
2 hours ago
Leicester, Leicester, United Kingdom Straco Group Full timeJob RoleA UK-based independent Creative Agency specialising in Retail Design is seeking an exceptional Client Service Account Manager to join their dynamic team.This role involves managing client relationships, ensuring clients receive a high-level service, and keeping them informed at every stage.Confidence in keeping both the client and internal teams...
-
Client Services Account Manager
3 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeJob Summary:PPL PRS is seeking a highly skilled Client Services Account Manager to join our team. As a key member of our organization, you will be responsible for managing high-value key accounts with a degree of complexity.Key Responsibilities:To be knowledgeable about and accurately apply PRS for music, PPL & VPL tariffs which form 'The Music...
-
Client Services Account Manager
3 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeJob Summary:PPL PRS is seeking a highly skilled Client Services Account Manager to join our team. As a key member of our organization, you will be responsible for managing high-value key accounts with a degree of complexity.Key Responsibilities:To be knowledgeable about and accurately apply PRS for music, PPL & VPL tariffs which form 'The Music...
-
Client Services Account Manager
3 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeJob SummaryPPL PRS is seeking a highly skilled Client Services Account Manager to join our team. As a key member of our organization, you will be responsible for managing high-value key accounts with a degree of complexity.Key ResponsibilitiesTo be knowledgeable about our music licensing services and accurately apply our tariffs to ensure accurate...
-
Client Services Account Manager
3 weeks ago
Leicester, Leicester, United Kingdom PPL PRS Full timeJob SummaryPPL PRS is seeking a highly skilled Client Services Account Manager to join our team. As a key member of our organization, you will be responsible for managing high-value key accounts with a degree of complexity.Key ResponsibilitiesTo be knowledgeable about our music licensing services and accurately apply our tariffs to ensure accurate...
-
Client Portfolio Manager
3 weeks ago
Leicester, Leicester, United Kingdom Blusource Professional Services Ltd Full timeJob DescriptionA leading accounting firm, Blusource Professional Services Ltd, is seeking a skilled Practice Accountant for a key role at their office, primarily focused on managing a client portfolio as a Client Manager.The firm is also interested in a capable Accountant for a comprehensive accounts and tax position, without the initial client portfolio...
-
Sales Account Manager
2 weeks ago
Leicester, Leicester, United Kingdom Regional Recruitment Services Full time{"Job Title": "Sales Account Manager", "Job Summary": "We are seeking a highly motivated and experienced Sales Account Manager to join our team at Regional Recruitment Services. As a Sales Account Manager, you will be responsible for driving profitable company growth by developing new accounts and managing current client relationships.Key Responsibilities:*...
-
Sales Account Manager
2 weeks ago
Leicester, Leicester, United Kingdom Regional Recruitment Services Full time{"Job Title": "Sales Account Manager", "Job Summary": "We are seeking a highly motivated and experienced Sales Account Manager to join our team at Regional Recruitment Services. As a Sales Account Manager, you will be responsible for driving profitable company growth by developing new accounts and managing current client relationships.Key Responsibilities:*...
-
Client Services Manager
2 weeks ago
Leicester, Leicester, United Kingdom Straco Group Full timeAbout Straco GroupStraco Group is a UK-based independent Creative Agency specialising in Retail Design. Our client offers a wide range of services, tailored around creating successful functional solutions. Boasting an envious client list, they have built up strong relationships with many blue-chip clients and recognisable high street names.Job RoleWe are...
-
Client Services Manager
2 weeks ago
Leicester, Leicester, United Kingdom Straco Group Full timeAbout Straco GroupStraco Group is a UK-based independent Creative Agency specialising in Retail Design. Our client offers a wide range of services, tailored around creating successful functional solutions. Boasting an envious client list, they have built up strong relationships with many blue-chip clients and recognisable high street names.Job RoleWe are...
-
Senior Accountant
3 weeks ago
Leicester, Leicester, United Kingdom Michael Page Finance Full timeJob SummaryWe are seeking a highly skilled Senior Accountant to join our team at Michael Page Finance as a Client Manager. As a key member of our accounting team, you will be responsible for providing exceptional client service and support to our clients.Key ResponsibilitiesClient Relationship ManagementDevelop and maintain strong relationships with clients,...
-
Sales Account Manager
2 weeks ago
Leicester, Leicester, United Kingdom Regional Recruitment Services Full timeJob Title: Sales Account ManagerJob Type: Full-time, Permanent, Office basedWe are seeking a highly motivated and experienced Sales Account Manager to join our team at Regional Recruitment Services. As a Sales Account Manager, you will be responsible for driving profitable company growth by developing new business relationships and managing current client...
-
Sales Account Manager
2 weeks ago
Leicester, Leicester, United Kingdom Regional Recruitment Services Full timeJob Title: Sales Account ManagerJob Type: Full-time, Permanent, Office basedWe are seeking a highly motivated and experienced Sales Account Manager to join our team at Regional Recruitment Services. As a Sales Account Manager, you will be responsible for driving profitable company growth by developing new business relationships and managing current client...
-
Financial Services Manager
2 weeks ago
Leicester, Leicester, United Kingdom Blusource Professional Services Ltd Full timeJob OverviewWe are seeking a skilled Practice Accountant to join our team at Blusource Professional Services Ltd in Leicester. As a Client Manager, you will be responsible for managing a client portfolio and providing accounting services.The ideal candidate will have experience in managing client relationships and providing financial guidance. If you have a...
-
Financial Services Manager
1 week ago
Leicester, Leicester, United Kingdom Blusource Professional Services Ltd Full timeJob OpportunityWe are seeking a skilled Practice Accountant to join our team at Blusource Professional Services Ltd in Leicester. As a Client Manager, you will be responsible for managing a client portfolio and providing accounting services.The ideal candidate will have experience in managing client relationships and providing financial services. If you are...
