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Client Services Account Manager

2 months ago

Leicester, Leicester, United Kingdom PPL PRS Full time
{"title": "Client Services Account Manager", "description": "Key Account Management Opportunity

PPL PRS is seeking a skilled Client Services Account Manager to manage high-value Key Accounts with a degree of complexity. The successful candidate will provide an efficient customer-centric service that supports customer retention, revenue generation, and growth.

This role offers a hybrid work arrangement, allowing you to balance office and remote work. As a Client Services Account Manager, you will be responsible for:

  • Applying PRS for music, PPL & VPL tariffs to accurately license customers.
  • Undertaking face-to-face customer meetings, handling inbound and outbound calls, and responding to customer queries in a timely and effective manner.
  • Conducting research to support accurate licensing and resolving customer issues efficiently.
  • Recording customer information in the CRM system, following quality and compliance standards.
  • Achieving key performance indicators and maintaining a high level of understanding of music licensing and copyright.

Requirements:

  • Experience in a contact centre environment and prior sales experience.
  • Proficiency in Microsoft Office, Word, Excel, Outlook, and Teams.
  • Excellent verbal and written communication skills.
  • Ability to work in a hybrid environment and maintain a high level of attention to detail.

PPL PRS is an equal opportunities employer, committed to recruiting a diverse workforce and creating inclusive teams.

", "lang_code": "en-US"}