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Claims Team Leader
2 months ago
We are seeking an experienced Claims Team Leader/Manager to lead and manage a team of claims handlers, ensuring a smooth claims experience for our network of mobility retailers and their customers.
About the Role:
- Lead and manage a team of claims handlers, providing coaching, mentoring, and performance management.
- Oversee the processing of various claims specific to mobility equipment, including accidental damage, third-party liability, theft, personal accident, and warranty claims.
- Collaborate closely with mobility retailers and their customers to ensure a seamless claims journey.
- Possess a strong understanding of insurance principles, specifically liability and property damage coverage.
- Foster a supportive and developmental environment, empowering your team to deliver exceptional customer service and a seamless claims journey.
- Provide ongoing training to ensure the team maintains competence and a strong knowledge base.
- Manage performance indicators and service targets, ensuring team adherence to company policies and procedures.
- Build and nurture strong relationships with insurers and internal stakeholders. Provide insights into claims performance, including acceptance rates, handling times, and customer service metrics.
Key Responsibilities:
- Lead and manage a team of claims handlers.
- Oversee claims processing.
- Collaborate with mobility retailers and customers.
- Develop and maintain a strong understanding of insurance principles.
- Foster a supportive team environment.
- Provide ongoing training and development.
- Manage performance indicators and service targets.
- Build relationships with insurers and stakeholders.
