Senior Delivery Account Manager

3 weeks ago


Yeovil, Somerset, United Kingdom Xerox Full time

Job Summary: We are seeking a highly experienced Document Management Services Leader to join our team at Xerox. This is a senior role requiring a deep understanding of the industry and the ability to lead a team of professionals.

About the Role:

  • Manage a team of service delivery professionals to deliver exceptional customer service and meet or exceed contractual obligations.
  • Develop and implement strategies to improve customer satisfaction, reduce costs, and increase revenue growth.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.

Key Responsibilities:

  • Lead the development and implementation of service delivery strategies to meet customer needs and exceed contractual obligations.
  • Manage and motivate a team of service delivery professionals to deliver exceptional customer service and meet or exceed KPIs.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Monitor and analyze KPIs to measure team performance and identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.

Requirements:

  • Minimum 5 years of experience in a senior leadership role in the document management industry.
  • Proven track record of delivering exceptional customer service and meeting or exceeding contractual obligations.
  • Strong leadership and management skills, with the ability to motivate and develop a team of professionals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and internal teams.
  • Strong analytical and problem-solving skills, with the ability to analyze KPIs and identify areas for improvement.

Desirable Skills:

  • Relevant professional certifications, such as ITIL or Lean Six Sigma.
  • Experience working with document management software and systems.
  • Strong knowledge of the document management industry and current trends.
  • Ability to travel up to 20% of the time.


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