Senior Delivery Account Manager
3 weeks ago
Job Summary: We are seeking a highly experienced Document Management Services Leader to join our team at Xerox. This is a senior role requiring a deep understanding of the industry and the ability to lead a team of professionals.
About the Role:
- Manage a team of service delivery professionals to deliver exceptional customer service and meet or exceed contractual obligations.
- Develop and implement strategies to improve customer satisfaction, reduce costs, and increase revenue growth.
- Collaborate with cross-functional teams to ensure effective communication and coordination.
- Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
Key Responsibilities:
- Lead the development and implementation of service delivery strategies to meet customer needs and exceed contractual obligations.
- Manage and motivate a team of service delivery professionals to deliver exceptional customer service and meet or exceed KPIs.
- Collaborate with cross-functional teams to ensure effective communication and coordination.
- Monitor and analyze KPIs to measure team performance and identify areas for improvement.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
Requirements:
- Minimum 5 years of experience in a senior leadership role in the document management industry.
- Proven track record of delivering exceptional customer service and meeting or exceeding contractual obligations.
- Strong leadership and management skills, with the ability to motivate and develop a team of professionals.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and internal teams.
- Strong analytical and problem-solving skills, with the ability to analyze KPIs and identify areas for improvement.
Desirable Skills:
- Relevant professional certifications, such as ITIL or Lean Six Sigma.
- Experience working with document management software and systems.
- Strong knowledge of the document management industry and current trends.
- Ability to travel up to 20% of the time.
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