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Head of Customer Experience Lead

2 months ago

Peterborough, Peterborough, United Kingdom IRIS- Networx Services Full time
Job Title: Head of Customer Experience

We are seeking a highly skilled and experienced Head of Customer Experience to join our team at IRIS-Networx Services. As a key member of our leadership team, you will be responsible for developing and implementing a customer-centric strategy that drives business growth and improves customer satisfaction.

Key Responsibilities:
  • Develop and implement a customer experience strategy that aligns with the company's overall business objectives.
  • Lead and manage a team of customer experience professionals to ensure delivery of high-quality customer service.
  • Collaborate with cross-functional teams to identify and prioritize customer experience improvement opportunities.
  • Design and implement customer experience metrics and reporting to measure performance and drive continuous improvement.
  • Develop and maintain relationships with key stakeholders, including customers, employees, and partners.
Requirements:
  • Proven experience in customer experience leadership, with a strong track record of delivering customer-centric initiatives.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.