Director of Commercial Account Management

4 weeks ago


London, Greater London, United Kingdom Culture Amp Full time
Transform Employee Engagement and Drive Performance Management

Culture Amp is revolutionizing the world of work by empowering companies to transform employee engagement, drive performance management, and develop high-performing teams. As a high-performing Director, Commercial Account Management, you will play a critical role in managing Account Managers, leveraging technology, and improving existing processes for the EMEA region.

Key Responsibilities:
  • Set a vision, measure, and execute a plan for the AM Commercial Team based in EMEA.
  • Manage a team of Commercial Account Managers, including hiring, supervising, developing, and mentoring the team.
  • Practice what we preach: Focusing on culture and employee experience will lead to great results.
  • Provide direction and leadership to Account Managers to meet or exceed monthly, quarterly, and annual revenue targets, and company objectives.
  • Work closely with the New Logo, Renewal, and Customer Success teams to develop strong partnerships with our Customers.
  • Promote employee enablement, continuous learning, and feedback.
  • Collaborate across a range of stakeholders, including Customer and Regional marketing, to maintain strong leadflow for your focus regions.
  • Serve as an escalation point for Customer retention.
What You'll Do on a Weekly Basis:
  • Meet with your AMs to provide feedback, support, and training.
  • Accurately forecast on a monthly and quarterly cadence to meet and exceed quotas.
  • Track sales team metrics and report data to leadership on a regular basis, including quarterly business reviews on your regions.
  • Lead weekly and/or monthly meetings with sales team and leadership.
  • Partner with CS leadership to run Customer Facing teams of Coaches and Account Managers.
  • Manage day-to-day performance of Account Managers, identify opportunities for efficiencies.
  • Recruit, hire, and onboard new account managers.
  • Live the Culture Amp values by being a cultural ambassador during daily business activities.
Requirements:
  • Significant sales management experience.
  • Extensive direct sales experience.
  • Experience at a high-growth SaaS company.
  • Excellent coaching skills; ability to observe, evaluate, and give meaningful feedback.
Desired Qualifications:
  • Proficient in Salesforce.com and Gong.
  • Understanding of HR domain/buyer.

Culture Amp is committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. We offer a competitive compensation package, including an Employee Share Options Program, programs, coaching, and budgets to help you thrive personally and professionally. We also provide access to external providers for mental wellbeing and coaching support, a Camper Life Allowance, team budgets dedicated to team building activities and connection, intentional quarterly wellbeing pauses, extended year-end breaks, excellent parental leave and in-work support program, 5 Social Impact Days a year, MacBooks for you to do your best, and a work from home office budget. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work).



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