Dedicated Field Support Specialist
3 weeks ago
A cutting-edge opportunity has emerged for a skilled technical professional to provide critical support services to customers worldwide. The role is centered around providing field-based assistance, encompassing various activities on naval vessels, commercial ships, and shore-based systems.
Key Responsibilities:- Travel extensively within the UK and internationally, with potential requests for short-notice departures.
- Conduct service interventions, including installation, commissioning, troubleshooting, and acceptance testing.
- Deliver detailed service reports and expense summaries in a timely manner.
- Communicate effectively with management regarding technical issues encountered in the field.
- In an office setting, support the Technical Helpdesk by responding to customer inquiries and composing Technical Advice Sheets when necessary.
- Foster a culture of Quality, Improvement, and Customer Satisfaction.
- Participate in required training programs.
- Demonstrate the ability to interpret technical manuals and documents.
- Possess knowledge of computer hardware and software applications.
- Familiarity with basic networking principles.
- Hold a valid full driving license.
- Valid passport.
- Previous experience in field servicing, preferably in a marine environment (although not essential).
This position requires a dedicated individual who can thrive in a dynamic, globally-focused environment. The ideal candidate will possess excellent communication skills, technical expertise, and a strong work ethic.
We offer a competitive salary of £30,000 per annum, commensurate with experience, plus benefits.
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