Field Service Engineer

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time
Job Description

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Smiths Detection. The successful candidate will be responsible for providing technical support and maintenance services for our non-intrusive detection products.

Key Responsibilities:
  • Install, repair, and maintain equipment in the field, providing customer training as required.
  • Document all inspections, maintenance, and repair work, submitting paperwork in a timely manner.
  • Order, install, and return parts, managing repair parts cycle time.
  • Review all logs for open issues and prepare formal reports to customers as necessary.
  • Participate in service sales opportunities and assist with promoting and implementing revenue programs.
  • Ensure that tools and test equipment are properly maintained and calibrated.
  • Assess product/equipment performance based on field support data, recommending modifications or improvements.
  • Provide technical support to customers and other service professionals as required.
Requirements:
  • Associated degree, ONC, HNC, or equivalent technical training or related experience is required.
  • Experience with mechanical and air-conditioning systems is desirable.
  • Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Computer literacy, competency in use of all programs within MS Office Suite, and aptitude for learning specialized software installation and programs.
  • Use of metrology and handheld tools.
  • Experience in troubleshooting, field repair, or technical support activities centered on electrical and mechanical systems and equipment is desirable.
Benefits:
  • Competitive salary and overtime, bonus, and more.
  • Company vehicle provided.
  • Opportunity to work on high-visibility projects.
  • Continuous training and development opportunities.


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