Field Service Technician

1 week ago

Hemel Hempstead, Hertfordshire, United Kingdom Dräger Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Dräger. As a Field Service Engineer, you will be responsible for ensuring service assistance and operational requirements are met to deliver the highest level of customer satisfaction and achievement of service operations goals and targets.

Key Responsibilities
  • Perform scheduled maintenance visits and corrective repairs as directed.
  • Perform warranty repairs as directed.
  • Perform installation and commissioning activities as directed.
  • Perform technical corrective actions as directed.
  • Provide feedback on quality situations and issues from the field to the Service Management Team.
  • Track installed base accuracy and report variances to the Service Support Team.
  • Support sales for replacement and special sales programs.
  • Support sales and marketing for congresses, exhibitions, demos, and workshops.
  • Support Lifecycle sales to develop contracts and assist in achieving lifecycle business goals.
  • Maintain company assets and tools in accordance with company guidelines.
Shared Responsibilities
  • To comply with the Integrated Management System (IMS) and minimize any impact on the environment while performing duties.
  • To ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring, and complying with occupational health and safety provisions.
  • To embed our WeLEAD competencies: I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
  • Regional Service Manager.
Team Environment
  • A team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported by Senior Engineers Specialists by product modality.
Requirements
  • A degree in a related subject such as electronics, electrical, or computing studies with 3-5 years of experience.
  • Proven experience over a wide range of capital equipment and systems. Ideally with experience of medical-related devices and background.
  • Able to deliver a high level of customer care and develop long-standing customer relationships.
  • Ability to organize and prioritize to meet a wide range of diverse and demanding activities.
  • Ability to work as part of a team.
  • Resolve complex issues and excellent problem-solving skills.
  • To be able to complete CCNSG and any other required skill cards.
  • To be eligible for registration to the VRCT scheme or similar professional body.
  • To be reliable, honest, and trustworthy and act as an ambassador for the company always.
  • Communication skills.
  • Relevant IT experience.

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