Field Service Technician

5 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Haier lnc. Full time
Service Engineer - White Goods Role

We are looking for a skilled Field Service Technician to join our team as a Service Engineer - White Goods. As a key member of our field service team, you will be responsible for providing exceptional service to our customers by ensuring their appliances are repaired or replaced efficiently.

Key Responsibilities:

  • Visit customers in their homes to diagnose and repair issues with white goods appliances.
  • Maintain accurate records of all service calls, including completion times and customer satisfaction ratings.
  • Work closely with colleagues to achieve high levels of customer satisfaction and meet performance targets.
  • Participate in ongoing training and development to enhance technical skills and knowledge.

Benefits

  • A competitive starting salary of £32,916 per annum, rising to £37,304 per annum with experience.
  • Bonus potential of up to £2,500 per annum.
  • Up to 6% pension contribution.
  • Brilliant staff discounts on products and a range of retailers, entertainment, and days out.

Requirements

  • A full, valid driving licence is required.
  • Excellent technical and customer service skills.
  • Ability to work independently with minimal supervision.
  • Colour vision and manual dexterity are essential.

About Us

Our company is a leading provider of appliances and white goods solutions. We pride ourselves on delivering exceptional customer service and innovative products that meet the evolving needs of our customers. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

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