Field Service Engineer

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time
Job Description

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Smiths Detection. The successful candidate will be responsible for installing, repairing, and maintaining equipment at customer sites across the UK.

Key Responsibilities:
  • Install, repair, and maintain equipment in the field, providing customer training as required.
  • Document all inspections, maintenance, and repair work, submitting paperwork in a timely manner.
  • Order, install, and return parts, managing repair parts cycle time.
  • Review all logs for open issues and prepare formal reports to customers as necessary.
  • Participate in service sales opportunities and assist with promoting and implementing revenue programs.
  • Ensure that tools and test equipment are properly maintained and calibrated.
  • Assess product/equipment performance based on field support data, recommending modifications or improvements.
  • Provide technical support to customers and other service professionals as required.
Requirements:
  • Associated degree, ONC, HNC, or equivalent technical training or related experience is required.
  • Experience with mechanical and air-conditioning systems is desirable.
  • Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Computer literacy, competency in use of all programs within MS Office Suite, and aptitude for learning specialized software installation and programs.
  • Use of metrology and handheld tools.
  • Experience in troubleshooting, field repair, or technical support activities centered on electrical and mechanical systems and equipment is desirable.
Benefits:
  • Competitive salary and overtime, bonus, and more.
  • Company vehicle provided.
  • Opportunity to work on high-visibility projects.
  • Continuous training and development opportunities.


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