Care Home Administrator

4 days ago

London, Greater London, United Kingdom Gold Care Homes Full time
About Our Home

Located in a picturesque setting, our care home boasts 78 comfortable and well-appointed bedrooms, a choice of social lounges, and beautiful outdoor spaces. We are seeking an experienced Administrator to join our team.

Key Responsibilities
  • Provide exceptional reception services, including answering calls, transferring calls to departments, and greeting visitors.
  • Assist with general correspondence, telephone inquiries, and reception duties, as well as prepare timesheets and submit summaries related to payroll, record-keeping, and taking minutes of meetings.
  • Offer accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure the layout and appearance meet corporate standards, while maintaining confidentiality at all times.
  • Support the Home Manager and Deputy Manager in delivering corporate/strategic objectives and administration tasks, including diary management, preparation, and coordination of meetings.
  • Coordinate the duty rota, liaise with Bank and Agency staff when required, and sort and distribute mail accordingly throughout the home.
  • Assist with the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
  • Keep accurate records of all relevant residents' documentation, including financial contracts, monthly invoice requests, and payments, pocket money cash records, and sundry invoices.
  • Provide all financial invoicing and information to clients (or next of kin), including sundry invoices, and liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
  • Maintain records of client admissions, hospitalization, and discharges to ensure correct charges are invoiced.
  • Process Social Services Assessment forms, invoice, and liaise where necessary with Social Services' Finance department, and chase late payments.
  • Prepare and submit data relating to petty cash and wages totals-monthly.
  • Match supplier invoices/delivery notes and obtain authorization to pay prior to submission to Head Office for payment, and liaise with suppliers on queries and refer to home manager where problems exist.
  • Provide an efficient telephone and reception service to the general public and relatives/visitors to the home.
  • Attend training courses and sessions as required.
  • Maintain client, staff, and business confidentiality at all times.
  • Prepare and maintain stationery orders, stock, and records.
  • To answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the home.
  • To ensure all internal and external customer interactions are met with a welcoming and professional manner.
What We Offer
  • Salary starting from £24,000 depending on experience.
  • ESAS – Salary Advance.
  • Employee Assistance Programme.
  • Perkbox.
  • Employee of the Month.
  • Long term service awards.
  • Blue Light Card.
  • Professional Development.
  • Refer a Friend.

If this opportunity aligns with your career goals, please submit your application with a current CV.

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