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Salesforce Expert

2 months ago

Edinburgh, Edinburgh, United Kingdom Trustpilot Full time
About the Role

We're seeking a highly skilled Salesforce Administrator to join our innovative team at Trustpilot. As a key member of our growing Salesforce ecosystem, you'll leverage your expertise to optimize our CRM platform and drive business growth.

Key Responsibilities
  • Develop and implement declarative change solutions to enhance project delivery
  • Utilize Salesforce automation tools such as Process Builder, Flow, and Workflow Rules to streamline processes
  • Provide technical support for escalated user and production issues, ensuring seamless system operation
  • Mentor and coach junior Administrators to foster skills development and knowledge sharing
  • Create a collaborative team environment that encourages continuous learning and growth
  • Deploy changes via CI/CD, maintaining system auditing evidence and documentation
  • Configure and maintain users, roles, profiles, security settings, custom objects, and fields
  • Develop and maintain reports, dashboards, workflows, and other automation tools within Salesforce
  • Evaluate, install, and configure third-party applications from the AppExchange marketplace
Requirements
  • Certified Salesforce Administrator with 3+ years of experience
  • Advanced knowledge of Salesforce configuration, customization, and integration
  • Experience with Lightning platform, Sales Cloud, and Service Cloud
  • Advanced problem-solving, communication, and interpersonal skills
  • Bachelor's degree in computer science, Information Systems, or a related field
  • Comprehensive knowledge of APEX, SOQL, Triggers, and Visual Force Page Development
  • Experience in Experience Cloud, Einstein, and AI Chat Bots
What We Offer
  • A range of flexible working options to balance work and personal life
  • Competitive compensation package with bonus opportunities
  • 25 days holiday per year, increasing to 28 days after 2 years of employment
  • Two paid volunteering days a year to give back to the community
  • Rich learning and development opportunities through Trustpilot Academy, LinkedIn Learning, and Blinkist
  • Pension and life insurance, health cash plan, online GP, and 24/7 Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app
  • Paid parental leave and season ticket loan
  • Central office location with snacks and refreshments
  • Regular opportunities to connect with fellow Trusties through company-wide celebrations and events
  • Access to over 4,000 deals and discounts on various products and services
Why Trustpilot?

We're a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide. Our culture is built on connection, collaboration, and respect. We're proud to be an equal opportunity workplace with diverse perspectives and ideas. Join us at the heart of trust and be part of creating a more diverse, equitable, and inclusive world of work for all.